1.1.2b14 Cameras Not Being Recognized

[Steve Sisak]

Hi Miklos,

Thanks for the confirmation -- BTW, please do post problems and any 
workarounds to the list so that we can fix the problems and others 
can use the workarounds. :-)

Based on correspondence with another user, I think there might be a 
problem with the the installer not shutting down the daemons cleanly, 
resulting in problems with the unix domain sockets the ioxsessiod and 
ioxdevicd use to communicate.

If anyone else sees this, could you please try the following:

First, issue the following command in the terminal and save send me 
the results:

  sudo ls -lR /var/tmp

(If you're security conscious, I only care about the com.ioxperts.* 
directories -- feel free to delete everything else)

Now issue the following 3 commands and reboot:

  sudo killall ioxsessiond
  sudo launchctl unload /Library/LaunchDaemons/com.ioxperts.ioxdeviced.*
  sudo rm -rfv /var/tmp/com.ioxperts.dm.*

This will shut down the daemons, then delete the socket 
files/directories if they were left behind. Restarting should 
recreate everything.

This may fix the problem -- if not, reinstall the driver.

Report what worked and what didn't.

If this is the problem, I can fix it in the (un)installer, but I want 
to confirm what I'm fixing before shooting blindly.

Thanks for the help,

-Steve


At 9:52 AM +0200 7/7/08, Miklos Nagy wrote:
>Steve,
>
>I had the same problem but since it it was not the first time I have 
>done the following steps which always solved the problem.
>
>1 Removed all IOExperts products
>2 Rebooted the machine and reinstalled the driver again.
>
>Logitech Pro 4000
>Mac OS X 10.5.4 without the  update
>Intel machine
>
>Further the problem is not reproducible on my side.
>
>Miklos
>
>
>
>
>On Jul 6, 2008, at 4:31 PM, Steve Sisak wrote:
>
>>I've received a couple reports of cameras not being recognized 
>>(IOXperts Camera Identifier showing "No Cameras") after installing 
>>1.1.2b14, but I'm not able to reproduce the problem here and it 
>>appears to be working for the majority of people.
>>
>>Also, there was a Mac OS X update this week, which might also be in play.
>>
>>If you're having any problems with b14, could you please let us know:
>>
>>1) What Camera
>>
>>2) What OS Version (and did you update OS at the same time)
>>
>>3) What Machine (PPC or Intel)
>>
>>Then:
>>
>>1) If the directory /Library/Logs/IOXperts/ exists, move it aside 
>>to get any old logs out of the way.
>>
>>2) Download and install the logging version of the driver:
>>
>><http://www.ioxperts.com/downloads/Video/Beta/Latest/IOXWebcamX-1.1.2b14-Log.dmg>
>>
>>This will log useful debugging information into the directory 
>>mentioned above.
>>
>>3) If it fails, please compress and send me me the contents of 
>>/Library/Logs/IOXperts/ so I can see if there's any useful 
>>information there.
>>
>>(please send logs off list so we don't send huge files everyone)
>>
>>Thanks,
>>
>>-Steve
>>
>>--
>>_________________________________________________________________________
>>Steve Sisak, CTO                                 steve.sisak at ioxperts.com
>>IOXperts, Inc.                                     voice: +1 617 876-2572
>>87 Bristol St #3A                                    fax: +1 617 876-2337
>>Cambridge, MA 02139                               mobile: +1 617 388-6476
>>_______________________________________________
>>Video-Beta-Discuss mailing list
>>Video-Beta-Discuss at mailman.ioxperts.com
>>http://mailman.ioxperts.com/mailman/listinfo/video-beta-discuss
>
>_______________________________________________
>Video-Beta-Discuss mailing list
>Video-Beta-Discuss at mailman.ioxperts.com
>http://mailman.ioxperts.com/mailman/listinfo/video-beta-discuss


-- 
_________________________________________________________________________
Steve Sisak, CTO                                 steve.sisak at ioxperts.com
IOXperts, Inc.                                     voice: +1 617 876-2572
87 Bristol St #3A                                    fax: +1 617 876-2337
Cambridge, MA 02139                               mobile: +1 617 388-6476